The website is easy to use and the products are amazing. I ordered the book necklace as a gift to my aunt. I know that on certain websites you really have to be careful ordering stuff, because you don't always get what you ordered, but that is not the deal with this site. The item I received is exactly what the description said I would get. The item was worth what I spent and my aunt LOVED it. The only thing I would recommend is maybe initial engraving?? It's an Idea. 11/10 would recommend.