First, the Orion Constellation necklaces were just what I was hoping for a special event. The pendant looks exactly like on the site, soft silver color with just slight texture. The cords are adjustable. The order came quickly, each necklace came nestled in a gift box, ready to present. Second, the customer care was what we all hope to find and much more. I had a few special requests and she called immediately to make sure I would get what I needed. Very pleased!